Bastion Health Hosts Pivotal Annual Provider Forum in Lagos

Bastion Health announces the successful conclusion of its annual Provider Forum, held in Lagos on September 25. This key event reaffirms Bastion Health’s commitment to building strong partnerships with its healthcare provider network while advancing service delivery for customers nationwide.

Themed “Beyond Coverage: Building Trust and Value Together”, this year’s forum was integral to the continued interaction between the company, enrollees and providers nationwide. The event provided a vital platform for insightful presentations, feedback, a robust panel discussion on transformative initiatives, and how best to work together to serve enrollees better. The participants were delighted with the opportunity to share their thoughts and ideas with a listening Bastion management team. Among many topics deliberated upon was the high inflationary macro environment with its attendant impact on cost of care.

Generally, participants from Bastion’s provider network were committed to improving the quality of care even in these challenging times.

“Trust is built brick by brick through honesty, consistency, transparency and respect: trust between patient and provider, trust between insurer and provider and between all stakeholders towards a shared goal”, said Naomi Aduku, Managing Director of Bastion Health Limited. “This forum highlights our unwavering dedication to enhancing healthcare experiences of our customers nationwide and building lasting relationships with our valued partners, our provider network.”

“Trust is a two-way street. When providers create doubt in the minds of enrollees, compliance with medical guidance is undermined. It is therefore essential to set aside bias and reinforce to patients that their HMOs are fully committed to acting in their best interests”, said Dr. Sylvanus Jatto, Head Medical Consultant at Stanbic IBTC.

“In driving innovation, collaboration and the delivery of exceptional healthcare solutions are non-negotiable. Collaboration is the key, and we need one another to make this work. At Bastion Health, we remain firmly committed to our mission of making quality healthcare both accessible and affordable,” said Dr. Akinkunmi Ilori, Group Head, Medical Operations at Bastion Health Limited.

“This meeting has given us the opportunity to meet and remind ourselves that our patients or enrollees are top priority, we must continue to give good customer service to them, if we want to retain them” said Raymond Peters, Head, Billings Team at Blue Cross Hospital.

Bastion Health remains committed to its mission of making good healthcare more accessible and affordable to Nigerians through a strong but close collaboration with providers who are tasked with ensuring the best possible outcomes for its enrollees.

About Bastion Health Limited

Bastion Health is one of the fastest-growing HMOs in Nigeria, delivering flexible and innovative health insurance solutions that guarantee quality healthcare experiences. With a vision of transforming healthcare in Africa, Bastion Health consistently brings greater convenience and value to enrollees across the country and beyond. We have carefully designed healthcare plans that serve corporate organizations, SMEs, families, individuals including seniors; ensuring that everyone can access healthcare that truly meets their needs.