“We are deeply sorry”: Microsoft apologizes after 24-Hour global blackout
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In a statement sent to the BBC on Friday, the company said it was “deeply sorry” for the disruption and that it takes its responsibilities “extremely seriously.”
Microsoft has apologised for the global outage that disrupted its services for nearly 24 hours.
In a statement sent to the BBC on Friday, the company said it was “deeply sorry” for the disruption and that it takes its responsibilities “extremely seriously.”
The apology follows the outage that left millions unable to access Outlook, Teams and Copilot.
Microsoft reiterated that the incident was not caused by a cyber attack or AI, but by an issue introduced during an earlier network capacity upgrade that surfaced after a recent network change.
“We have addressed the underlying issue and continue to restore service to remaining customers and regions,” the company said.
Microsoft executive, Charles Lamanna, also acknowledged the impact on users, saying the company regrets the disruption to those who depend on its services daily.
He added that teams are reviewing what happened to prevent a similar incident in future.
Microsoft said services are being restored gradually due to the scale of demand, and a full post-incident report will be released once its review is complete.